1. Information We Collect

When you create a FlowGolf account, we collect your name, email address, and phone number. When you book a tee time, we collect payment information (processed securely by Stripe — we never store your card details).

We also collect GPS location data from cart-mounted devices during your round to calculate pace of play metrics (your Golfer Pace Rating™, or GPR™). We do not track your personal phone's location.

2. How We Use Your Information

We use your information to:

• Process tee time bookings and payments
• Send transactional SMS messages (booking confirmations, tee time reminders, check-in alerts)
• Calculate and display your Golfer Pace Rating (GPR)
• Communicate account-related updates via email
• Improve our services and user experience

3. SMS Messaging

By providing your phone number and opting in during registration, you consent to receive transactional SMS messages from FlowGolf. These messages include booking confirmations, tee time reminders, check-in notifications, and account alerts.

Message frequency varies based on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect your ability to use the FlowGolf platform, but you will not receive text notifications.

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for FlowGolf transactional communications and account identification.

4. Data Sharing

We share limited information with:

• Golf courses you book with — your name, phone number, and GPR score so they can manage your tee time and check-in
• Stripe — payment processing (subject to Stripe's Privacy Policy)
• Twilio — SMS delivery (subject to Twilio's Privacy Policy)

We do not sell your personal information to third parties.

5. Data Retention

We retain your account information for as long as your account is active. Pace rating history is retained to maintain accurate GPR calculations. You can request deletion of your account and associated data by contacting us.

6. Security

We use industry-standard security measures including encrypted connections (TLS), secure password hashing, and JWT-based authentication. Payment data is handled entirely by Stripe and never touches our servers.

7. Your Rights

You may:

• Access and update your personal information via your profile page
• Opt out of SMS by replying STOP to any message
• Request deletion of your account by contacting us at support@flowgolf.io

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or in-app notification.

9. Contact Us

If you have questions about this Privacy Policy, contact us at support@flowgolf.io.